Telecommunications
In some cases of service management, studies have shown that in 60% of engineer callouts, the responding engineer fitted no new parts, and was therefore a waste of resources, time and money. C3 Global’s expertise can improve productivity, cut response times and improve overall performance.
Our Work Order Management solution takes care of the handling and management of issuing and tracking work instructions, and the recording of completions, materials, time, travel and other costs for maintenance call outs of service engineers in the field. Working in conjunction with the Alarm management system, it enables the management and control of all activities associated with alarms and ensures field engineers have the supporting information and data to respond to any alarm event, manages the process of resolving alarms and associated maintenance activity, as well as providing a complete audit trail of all the activities.
C3 Global’s cost performance solution can measure the cost efficiency of equipment and services across all locations and service providers, providing benchmark comparisons to support investment and procurement decisions. It is also able to highlight business opportunities for cost reduction in deteriorating performance, predicting failure and avoiding emergency call outs, variations from “best practice” by operational management and an asset management replacement plan based on condition not age.
C3 Global’s Cost Performance solution enables you to asses the performance of your workforce by comparing team against team, site against site, and fault against fault, helping you to improve decision making and drive added value forward.
Being able to monitor incidents across multiple sites from any location over a network is of real advantage to any large business with a workforce spread over a large area, particularly in the Telecommunications industry. C3 Global has innovative and award winning solutions available which will organise your work orders – direct from the client - more efficiently and mobilise your workforce so that they deal with they in a timely fashion.
Access via internet enables clients to check on the status of incidents reported and performance against service level agreements. Additionally, the system offers the capability to analyse all aspects of the service provided including benchmarking sites, response ratios, resolution status, escalation procedure, fault types, fix times, MTBF for components and SLA contract performance. Our Incident Management system will allow you to control all elements of an incident, from the initial raising to the site visit, right through to the job completion, as well as being able to asses the performance of your workforce by comparing team against team, site against site, and fault against fault, helping you to improve decision making and drive added value.
