Water

As well as providing customers with clean water, another focus in the water industry just as important is the monitoring of waste water, particularly measuring levels and flow rates through waste water networks to identify potential blockages, avoiding overflows and pollution. The set up of a conventional alarm system will be able to closely monitor the aforementioned levels and flows, instigating responses by engineers in the field before the incident worsens. But what about distinguishing between alarms, sometimes in their 1000’s, that are independent of set threshold levels and are affected by external parameters such as weather conditions and blockages?

Most often the major usability problem is that there are too many alarms incidents in a situation upset, commonly referred to as ‘alarm flood’, ironically similar to a flood caused by excessive rainfall input with a basically fixed drainage output capacity.

C3 global can supply your utility company with the tools and a ‘smart’ alarm management system that can differentiate between the known and unknown factors that can sometimes be unaccounted for. Our fully developed alarm management system will provide you with a clear prioritisation of alarms, allowing targeted operational intervention to mitigate potential pollution events, allowing field engineers to concentrate their operational efforts on the most appropriate alarms, allowing you to stay compliant within environmental standards.

In an industry under constant pressure from water regulators, water utility companies are under constant strain to deliver their services more efficiently to their customers and in a cost effective manner. One of the critical issues that needs addressed is comparing the cost efficiency of processes and plant and supporting “lifetime cost” evaluation of capital projects.

At C3 Global, we are able to offer a wide range of skills and services in the water sector. One service that is of most benefit is cost performance, where we can identify those parts of the operation that are underperforming, either against plan or against benchmarks set by other assets, based on their overall performance and effectiveness.

Our solution can measure the cost efficiency of equipment, services and resources across all locations and service providers, providing benchmark comparisons to support investment and procurement decisions. It is also able to highlight business opportunities for cost reduction in deteriorating performance, predicting failure and avoiding emergency call outs, variations from “best practice” by operational management and an asset management replacement plan based on condition not age.

In the capital intensive Water Industry, the ability to drive value from investment in assets is the basis of competition; cost performance management equips financial managers to drive that value forward in a productive capacity.

Data is the lifeblood of an organization and a valuable enterprise asset. It provides the foundation on which to base critical and everyday business decisions. Therefore it is essential that decision makers can access and depend on quality data to operate confidently in a high-performance environment.

Water utility companies have a lot of information available to them - most of it not used, used incorrectly or out of date - but the most important thing is bringing data from processes, laboratory sampling, alarms, work order and financial systems together and into context to make sense of it all.

Bringing all of this data together from disparate sources into one system will give you direct access to a ‘one view of the world’ window on your operational performance, where business decisions can be made on an enterprise or asset level, based on which assets and resources need attention, therefore eliminating indecision, creating value by performing at your optimum level.

Optimization in the field is difficult, since it involves intelligent scheduling and dispatching of multiple engineers to different locations daily, while balancing the minimisation of cost and maintaining good customer service.

Our work order management application creates a mobile system that connects the field worker with the backend via a mobile organiser or pda system, giving them up to date information direct from the database, containing details on customer premise equipment, access requirements, and parts inventory etc, and allows them to complete all aspects of the task remotely. C3 Global’s service has many benefits, including improvements to field worker productivity, enhancing customer service, automating paper processes, assisting with regulatory compliance, reducing human error, and inventory turnover.